Redcluster LTD. is a registered company incorporated in Cyprus under the number HE387801, with the registered office at Πατρών 6, Flat 102, Larnaca, 6051, Cyprus. By using the vpsag.com website ("vpsag.com", "vps.ag", "redcluster", "our", "us", or "we"), products and services, you ("Customer", "you", "your") agree to accept and comply with all our policies. REDCLUSTER LTD. reserves the right to terminate any service provided with or without a refund and with or without a notice. REDCLUSTER also reserves the right to change the Terms of Service along with all the policies listed on the website (vpsag.com) at any time without customer notification. It is the customer's job to periodically check the recent Terms of Service and the other REDCLUSTER policies. The new policy takes effect with the next renewal of the service. If the customer does not agree with the new policy, it is his responsibility to cancel the service before the renewal.
These terms shall be governed and construed in accordance with the laws of the Republic of Cyprus. You irrevocably agree that the courts of Larnaca, Cyprus have exclusive jurisdiction to settle any dispute or claim that arises out of our in connection with this agreement.
NO WARRANTY OR LIABILITY
You expressly agree that your use of the REDCLUSTER services is at your sole and exclusive risk. REDCLUSTER offers absolutely no warranties of any kind, whether express or implied. No advice or information obtained from REDCLUSTER or through REDCLUSTER service shall create any warranty. The customer is solely responsible for any data stored on REDCLUSTER servers and for ensuring he has adequate backups outside of the REDCLUSTER infrastructure. REDCLUSTER shall offer no warranty or compensation for any data loss including but not limited to software failure, hardware failure or staff error.
REDCLUSTER LTD offers absolutely no liability or compensation to third parties in case its services are used to inflict damages to third parties by the customer. The customer is the only one liable for any such damages. In no event shall we, nor our directors, employees, agents, partners, suppliers or content providers, be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the services for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever.
REDCLUSTER services are sold as unmanaged. They are designed for advanced linux administrators or experienced webmasters.
The customer is responsible for managing his VPS. REDCLUSTER staff is available for support only in case of Network issues, Server hardware or OS templates.
The REDCLUSTER staff will not offer any kind of support for installing, configuring or debugging applications.
We generate the proforma invoices 10 days before the payment is due. The service is terminated automatically if it has not been paid before the due date and REDCLUSTER will not be responsible for any data loss that occurs due to termination.
We may keep the services in suspended state, depending on available resources, for a longer period and allow the customer to renew them. The renewal cost will have a reactivation fee of 1 EUR per day since the due date. The renewal period is considered to be since the due date of the invoice.
If a subscription has been created for paying the service, the customer is responsible for cancelling the subscription (ex: Paypal) if he wants to terminate his REDCLUSTER services.
Bitcoin and other cryptocurrency payments have an extra 10% fee.
In the case of bank transfers, the final amount which is received in our bank account shall be credited to the customer account. Any fees charged by the bank for processing the transfer, including but not limited to, exchange fees (if payment was not sent in EUR) shall be deducted from the customer's balance.
It is the customer's responsibility to notify us by creating a support ticket when he has made a transfer by bank or if his payment (of any other method) has not been credited to his account.
All payments shall be done using your own card, bank account or PayPal account. The use of third-parties to make payments is prohibited without prior approval, and shall result in the immediate termination of the account and services, without any kind of refund.
All orders placed through our billing portal are passed through an automatic fraud check system.
Although our VPSs are typically set up instantly upon receipt of payment, we manually review
each fraud score before accepting the order. If our fraud check system scores your order as
dangerous, we may require submission of a government issued ID to allow continued use of our
services. Failure to comply in a timely manner will result in termination.
The customer shall create a single account on the REDCLUSTER website. Multiple accounts are strictly prohibited and will lead to the suspension of all services on all accounts without any refunds!
The use of fake or disposable email addresses is forbidden and will lead to the suspension of all the services without any refunds.
The customer billing details must be real and verifiable by legal documents on request. The failure to provide verification documents confirming your billing details shall lead to immediate account termination without any kind of refunds.
Any chargeback or dispute of the transaction done via our payment processors shall be considered a fraud attempt and will lead to immediate account termination and the termination of all active services without any refunds.
The customer shall keep confidential any information to which he is given access and shall cooperate with REDCLUSTER's efforts to maintain the confidentiality thereof. The customer shall not publish or distribute any information or documentation that REDCLUSTER provides including but not limited to support tickets, emails or phone calls.
Under the General Data Protection Regulation, REDCLUSTER acts as a data processor and will process the data in a way that meets the technical and organizational requirements of the GDPR.
The data will be processed on equipment owned by REDCLUSTER LTD or leased from sub-contractors, in datacenters with high security standards, ensuring adequate protections for the processed data.
The customer agrees to follow entirely the GDPR in relation to his processing of personal data belonging to EU customers and undertakes the sole responsibility and liability for ensuring the data is processed correctly under the GDPR.
ACCEPTABLE USE POLICY
The provisions of the Acceptable Use Policy are intended as guidelines and are not meant to be
exhaustive. Generally, conduct that violates law, regulation or accepted norms of the Internet
whether expressly mentioned in this policy, are prohibited. We will be the sole and final
arbiter as to what constitutes a violation of our policies.
Our products and services may be used only for lawful purposes. Transmission of, distribution of, storage of, or linking to any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, and material that is defamatory, constitutes an illegal threat, violates export control laws, or is otherwise prohibited by Cypriot law.
The customer will not, directly or indirectly, allow the usage of the services, sell or solicit sales, nor transfer Services of or provided by Redcluster LTD to any entity or individual located in, organized under the laws of, or ordinarily resident in any country or geographic region subject to comprehensive sanctions administered by OFAC or the EU.
The blacklisting of the IP in a RBL, security company (ex: urlhaus, netcraft) or by an antivirus software shall lead to immediate termination of the account and all its services. Any abuse notification from security companies like spamhaus, urlhaus, netcraft, bitninja etc. or any CERT shall lead to immediate termination of the account and all its services.
The prohibited activities include, without limitation, the following:
- SPAM - Any kind of mass-emailing from our services is prohibited.
- Hosting webpages advertised within "spam emails"
- Hosting web pages or providing messages that support SPAM
- Any kind of pornography
- TOR Exit Nodes
- Open Proxies
- Cryptocurrency mining
- IP Spoofing
- Fake/Replica product websites
- HYIP or ICO Websites
- Stress-testing websites
- HitLeap or any kind of artificial traffic creation
- Hosting viruses, worms, trojans, key loggers or any kind of RAT or remote administration software
- Port scanning
- Vulnerability scanning
- Brute forcing
- Floods or any other methods meant to cause denial of service
- The use of exploits
- Deceptive Marketing
- Fake news websites
- Penetration testing of any kind
- Anything to do with hacking or cracking
- Antisemitism or any other kind of hate speech
- Giveaway websites
- Offering financial services
- Hosting copyrighted materials of any kind without proper authorization.
- Hosting phishing website
- Hosting websites where illegal activities are discussed. Ex: hacking, carding forums
- GRE Tunnels
- Open DNS Resolvers and any applications vulnerable to ddos amplification attacks.
- The use of any application meant to create disruptions to REDCLUSTER or other REDCLUSTER customers.
The list above is not exhaustive.
Redcluster reserves the right to select its customers and the activities allowed on its servers.
No services shall be provided to accounts which have had services suspended for breaking our Acceptable Use Policy. Any funds available in the account or deposited in the future shall be forfeit.
REDCLUSTER reserves the right to directly terminate the account and all services, without notice, if found to be in breach of the terms of service.
The customer agrees not to expect 100% CPU performance on his VPS if it is used at maximum performance for an extended period of time. The average CPU usage should not go above 50% in the timespan of a day.
The total disk writes should not exceed twice the capacity of the disk in the span of a month.
The allocated uplink is 1Gbps shared for all our services. The guaranteed speed is 100mbps. The bandwidth can be restricted without notice if it's found to be abused.
Sending more than 100 emails per day shall be considered SPAM. RBL listing or abuse message receipt shall lead to immediate termination.
SMTP connections are only allowed from the first (main) IP of the VPS and only after a valid rDNS record has been set.
SMTP is not allowed from the LightKVM package.
Hosting Spamvertized websites shall lead to immediate termination of the VPS hosting it.
We reserve the right to block the SMTP connections at any time if there is any suspicion of SPAM.
In order to cancel the subscription, the customer shall use the "Cancel" button found on the service page.
You may request a refund within 3 days of purchase of a VPS. The refunds should be requested via the support system on our website. The refund will be issued for maximum 1 service per account's lifetime.
NOTE: Refunds will be sent in the same method as the original payment. If the payment method does not support refunds, or it is marked as non-refundable during the payment process, ex: paysafecard, bitcoin and any cryptocurrency, the refunds will be issued only as account credit.
REDCLUSTER is not responsible for any additional charges that PayPal or any other payment processor may take.
Bandwidth usage is not refundable, if it's above 1TB and will be charged with 3 EUR per TB.
If abuse messages are received for the server, no refund will be issued.
Chargebacks and disputes with our payment processors forfeits any right for refund.
No refunds will be issued to customers who reside or who try to use our services in countries which block IPs, for example: Belarus, China, Iraq, Iran, North Korea, Russia, Turkmenistan, Tajikistan, Kyrgyzstan, Uzbekistan or Kazakhstan. The list is not exhaustive.
Any service suspension for abuse or the breaking of these terms of service forfeits the refund policy for all the services in the account, including the unused account credit.
If multiple accounts are created by the same individual or affiliated group, although forbidden by our terms of service, no refunds will be provided for any of the accounts.
Refunds take up to 14 days to be completed.
No refunds shall be offered for the IP upgrades.
The payout for the referred customers is 10% from all their transactions.
The commissions are paid 90 days after the referred customer has made the transaction.
The minimum withdrawal is 10 EUR for account balance withdrawal and 100 EUR for PayPal withdrawal.
An extra 30% are given as bonus if the customer decides to withdraw the affiliate commission to the VPSAG account balance.
PayPal withdrawals are sent to the exact e-mail address associated with the VPSAG account.
Withdrawals to balance are final. The funds cannot be restored to your affiliate account nor will they be sent via any other method.
Multiple accounts are forbidden and lead to the forfeiture of all the affiliate commissions. If the same login IP is ever used on both the affiliate and referred customer, the commission shall be forfeit.
If the affiliate has services suspended for breaking these terms of service / abuse, all the commissions in the account are forfeit.
If the referred customer has services suspended for breaking these terms of service / abuse, the commission related to this referred customer will be forfeit.
The transaction fees and the VAT do not count towards the affiliate commission.
Last updated: 16.11.2023